Frequently Asked Questions

1What are your hours (including holiday hours)?

Daycare:

Monday - Friday: 6:00AM - 9:00AM & 4:00PM - 7:00PM

Saturday: No daycare, specific drop off & pick up options for boarding dogs only

Sunday: No daycare drop offs or pick ups

Overnight Care:

Monday - Friday: 8:00AM - 12:00PM & 4:00PM - 7:00PM - you can still drop off as early as 6:00AM

Saturday: 8:00AM - 10:00AM & 6:00PM - 8:00PM - Please call first

Sunday: No overnight care drop offs or pick ups

Holidays we are CLOSED/have limited service on:

Christmas Eve (12/24): No daycare. Overnight care drop offs and pick ups only

Christmas Day (12/25): No drop offs or pick ups

The day after Christmas (12/26): No daycare. Overnight care drop offs and pick ups only

New Years Day (1/1): No drop offs or pick ups

Memorial Day: No drop offs or pickups

4th of July: No drop offs or pick ups

Labor Day: No drop offs or pickups

Thanksgiving: No drop offs or pickups

2Can I bring my dogs toys from home?
At Biscuits, we provide select toys for the dogs to play with that are sanitized daily. Bringing your dogs own toys could promote resource guarding/possessive behaviors that can cause aggression. Also, other dogs may destroy personal toys. For these reasons, we do not allow personal toys from home.
3Can I bring my dogs own food?
We do provide a house food for dogs ($2 per meal), but we encourage owners to bring their own food if they decide they want us to feed their dog breakfast, lunch, or dinner. Switching foods suddenly can cause dogs to have an upset stomach. We also encourage owners to provide treats for quiet time. If you decide to bring food from home, please bring it in a re-sealable bag with their name, food instructions, and scoop.
4What does the Daycare Elite schedule look like?
Sample Schedule
6:00 - 9:00 Arrival, potty break, puzzle/treat
9:00 - 12:00 VIP playtime with dogs
12:00 - 1:00 Lunch/Rest/Recharge
1:00 - 3:00 Learning activites/Games
3:00 - 4:00 VIP Playtime
4:00 - 7:00 Relax with puzzle toy
5Why is my dog in a bedroom?

Just like kids, dogs tend to get tired and grumpy after several hours of play/social interaction. We rotate our dogs on a routine schedule throughout the day, this allows the dogs to calm down and feel refreshed, which makes for a happier, friendlier dog! Naps are also required after meal/snack times in order to prevent bloat.

Some dogs might also have a difficult time self-regulating with all the excitement of daycare (especially puppies and adolescent dogs). These dogs will need more breaks and rest/recharge time so we can help them maintain a healthy balance.

Dogs who are learning how to socialize might test the boundaries a little or have some “oopsie!” moments during their interactions with team members or other dogs. Team members may opt to have some dogs take “timeouts” throughout the day in order to help our pups learn what’s appropriate vs. inappropriate behavior during playtime. During a timeout, a dog who is exhibiting an inappropriate behavior is put into a bedroom for 30 – 60 seconds and then let back out into the playgroup. This pattern will continue until the inappropriate behavior decreases (when the dog realizes “If I do this, I don’t get to keep playing!”).

Our team members take 10 - 60 minute breaks during their shifts (dependent on shift length). During these breaks, it is not uncommon for the dogs to be put in their bedrooms. All dogs in playgroup must be supervised at all times (safety).

While the floors are being cleaned in the evening, you may see your pup in a bedroom or out in the yard with a team member.
6Where is my dog kept during the day?
Daycare dogs are separated by size and play style. All dogs attending Biscuits Doggie Daycare are friendly, but creating successful playgroups leads to happier pups! During nap times, dogs are kept quietly their bedrooms. At all other times, dogs are either playing inside or outside with one another and staff members.
7What requirements must my dog meet to attend daycare elite?
  • Dogs must be spayed/neutered at 6 months and older
  • Dogs must receive regular rabies, bordetella, and distemper/parvo vaccinations
  • Puppies should be at least 14 weeks old (exceptions may be made) and cleared by their vet before attending daycare
  • Dogs must be flea, tick, and parasite free
  • Dogs must be friendly towards all other dogs and humans and not have a history of aggressive behavior
  • Nails should be trimmed to help prevent injury of playmates and reduce joint stress. We will give nail trims as we see fit.
  • 8What do I need to do before my dog can attend daycare elite?
    Before your dog can attend daycare, please call us at (253)447-0729 so we can set up an account for you and your dog. We require verification of your dog’s updated vaccination records (please see question 7). Staff members can contact your vet if you are unable to retrieve a paper copy. Dogs must also be scheduled to come in for a meet and greet before attending daycare regularly in order to ensure the safety of our pack. During this time, we will slowly introduce your dog to our other daycare dogs in order to observe your dogs behaviors and play style. We will only accept well-socialized dogs in our daycare program.
    9Why should I take my dog to Biscuits?
    Here at Biscuits, we strive to provide you and your dog with the best service possible. The safety and well-being of your dog is always our top priority. All Biscuits staff members are well-trained and partake in ongoing education.. The owner here is a pet first aid and CPR instructor, certified through Pet Tech. The owner is also certified in Canine Studies through the Northwest School of Canine Studies, which means staff members are also well-versed in canine behavior and body language. This knowledge and our continuing education ensures that we have the ability keep your dog happy, safe, and comfortable!
    10Does someone stay overnight?
    Someone is here until about 9PM every day the day of the week. All dogs are separated in to their own bedrooms while they sleep and we are back bright and early in the morning around 5:30AM (7AM on weekends)! Having someone stay in the building throughout the night causes the dogs to be restless and not get the sleep that they need. In order to keep our dogs happy, healthy, and active during the day, they need to be able to rest comfortably.
    11What is your staff to dog ratio?
    At Biscuits, there’s at least 1 team member for every 10 – 15 dogs in the building. We strive to keep our groups at 5 - 10 dogs per team member. We also incorporate a comprehensive staff training program so all team members are well-versed in canine behavior and body language. This training program includes reading Off Leash Play by The Dog Guru’s, weekly educational meetings, and hands-on training.
    12Can my two dogs stay together in the same bedroom?
    To keep our dogs happy and calm, all dogs need to sleep alone (and eat alone). It is a safety risk to have two dogs in the same bedroom together (even if they love each other very much) and we need to keep everyone as safe and happy as possible. However, your dogs can sleep in bedrooms right next to each other.
    13Will my dog get sick?
    Most dogs in our care do not get sick, but it is certainly a possibility. Just like humans, dogs are very social. Not only are they social, but they essentially play in each others mouths. Just like kids at school pick up the occasional cough or sniffle – so can the dogs in our care. This also depends on each individual dogs social experience, age, and immune system.


    To try and prevent our dogs from getting sick…
    • We have a strict cleaning routine
    • We change and wash out our water bowls every 30 minutes
    • We ask that you leave your dog at home if you think they might be coming down with something
    • We are always on the lookout for any signs and systems of illness
    • We have 7 separate HVAC units to prevent cross-contamination w/ UV lights to kill airborne viruses and bacteria
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