1Can I bring my dogs toys from home?
At Biscuits, we provide select toys for the dogs to play with that are sanitized daily. Bringing your dogs own toys could promote resource guarding/possessive behaviors that can cause aggression. Also, other dogs may destroy personal toys. For these reasons, we do not allow personal toys from home.
2Can I bring my dogs own food?
We do provide a house food for dogs, but we encourage owners to bring their own food if they decide they want us to feed their dog breakfast, lunch, or dinner. Switching foods suddenly can cause dogs to have an upset stomach. We also encourage owners to provide treats for quiet time. If you decide to bring food from home, please bring it in a re-sealable bag with their name, food instructions, and scoop.
3What does an average day of daycare look like?
Throughout the day, dogs are free to play inside and outside with both two and four-legged friends. Daycare dogs will be supervised by Biscuits staff members at all times to ensure the safety of the pack. Meals, snacks, naps, and enrichment activities are provided throughout the day depending on both the group dynamic and needs of the individual dogs.
4Why is my dog in a bedroom?
Just like kids, dogs tend to get tired and grumpy after several hours of play/social interaction. Veterinarians are recommending that daycare dogs take at least one nap per day. This allows the dogs to calm down and feel refreshed, which makes for a happier, friendlier dog! Naps are also required after meal/snack times in order to prevent bloat. Some dogs might also have a difficult time self-regulating with all the excitement of daycare (especially puppies and adolescent dogs). These dogs will need more breaks and rest/recharge time so we can help them maintain a healthy balance. - Dogs who are learning how to socialize might test the boundaries a little or have some “oopsie!” moments during their interactions with team members or other dogs. Team members may opt to have some dogs take “timeouts” throughout the day in order to help our pups learn what’s appropriate vs. inappropriate behavior during playtime. During a timeout, a dog who is exhibiting an inappropriate behavior is put into a bedroom for 30 – 60 seconds and then let back out into the playgroup. This pattern will continue until the inappropriate behavior decreases (when the dog realizes “If I do this, I don’t get to keep playing!”). Our team members take two 10 minute breaks or one 30 minute break during their shifts. During these breaks, it is not uncommon for the dogs to be put in their bedrooms. All dogs in playgroup must be supervised at all times (safety). While the floors are being cleaned in the evening, you may see your pup in a bedroom or out in the yard with a team member.
5Where is my dog kept during the day?
Daycare dogs are separated by size and play style. All dogs attending Biscuits Doggie Daycare are friendly, but creating successful playgroups leads to happier pups! During naptime, dogs may either be read a story lying with staff members or be kept quietly their bedrooms if they are more comfortable. At all other times, dogs are either playing inside or outside with one another and staff members.
6What requirements must my dog meet to attend daycare?
7What do I need to do before my dog can attend daycare?
Before your dog can attend daycare, please call us at (253)447-0729 so we can set up an account for you and your dog. We require verification of your dog’s updated vaccination records. Staff members can contact your vet if you are unable to retrieve a paper copy. Dogs must also be scheduled to come in for a meet and greet before attending daycare regularly in order to ensure the safety of our pack. During this time, we will slowly introduce your dog to our other daycare dogs in order to observe your dogs behaviors and play style. Meet and Greets are conducted at 6AM Mon - Fri with a fee of $20.
8What can I use my daycare package for?
Once your dog attends their meet and greet and is approved for daycare, you have the option of either paying as you go, or purchasing a number of Full Days up front. We offer three different packages if you decide to pay up front – 5 Day Daycare Package, 10 Day Daycare Package, and 20 Day Daycare Package. These packages can only be used to pay for Full Days of daycare and no other services. Overnight care, bathing options, extras, and half days must be paid for separately.
9Why should I take my dog to Biscuits?
Here at Biscuits, we strive to provide you and your dog with the best service possible. The safety and well-being of your dog is always our top priority. All Biscuits staff members are trained and current in pet first aid and CPR. The manager here is a pet first aid and CPR instructor, certified through Pet Tech. The manager is also certified in Canine Studies through the Northwest School of Canine Studies, which means staff members are also well-versed in canine behavior and body language. This knowledge and our continuing education ensures that we have the ability keep your dog happy, safe, and comfortable!
10Does someone stay overnight?
Someone is here until about 9PM - 10PM depending on the day of the week. All dogs are separated in to their own bedrooms while they sleep and we are back bright and early in the morning around 5:30AM! Having someone stay in the building throughout the night causes the dogs to be restless and not get the sleep that they need. In order to keep our dogs happy, healthy, and active during the day, they need to be able to rest comfortably.
11What is your staff to dog ratio?
At Biscuits, we employ over 20 dedicated Team Members. There’s at least 1 team member for every 10 – 15 dogs in the building. We also incorporate a comprehensive staff training program so all team members are well-versed in canine behavior and body language. This training program includes reading Off Leash Play by The Dog Guru’s, weekly educational meetings, and hands-on training.
12Can my two dogs stay together in the same bedroom?
To keep our dogs happy and calm, all dogs need to sleep alone (and eat alone). It is a safety risk to have two dogs in the same bedroom together (even if they love each other very much) and we need to keep everyone as safe and happy as possible. However, your dogs can sleep in bedrooms right next to each other.
13What do overnights include?
• Daycare! Our overnighters are out playing with friends and interacting with team members all day long • Feedings (please bring your own food in a re-sealable container) o We feed our dogs at 7AM, 12PM (if applicable), and 5PM • Medications (oral and topical – no injections, please) • Drop off your dog as early as you want on arrival day for no extra charge! o Mon – Fri as early as 6AM o Saturday as early as 9AM • Pickup your dog before 12:00pm on departure day for no extra charge! • Pick up after 12:00pm on departure day for another full day of daycare and fun! ($30) • We’ll provide everything your pup will need; just bring their food and/or medication!
14Why is my dog wearing a paper collar?
It is our protocol to ID all “twin” dogs who come into our facility. This means if two dogs of the same breed enter our facility, at least one of them must wear a paper collar with their name written on it. We do this so we can quickly get your dog back to you at checkout and keep them as safe as possible! We use paper collars because we do not allow our daycare dogs to play with any of their own gear on – this is to prevent jaws getting stuck under collars and harnesses (a potentially life-threatening situation).
15Can I pick up/drop off on a Sunday?
Yes, but this service is offered for overnight guests only. We offer two pickup/drop off windows on Sundays. The first is between 8:00AM – 10:00AM and the second is between 6:00PM – 8:00PM. This is because we are not fully staffed on Sundays and are giving our overnighters a little extra TLC. When you pick up or drop off, the front door will also be locked. Please call the phone number located on the sign on the front door to be checked in or checked out!
16Will my dog get sick?
Most dogs in our care do not get sick, but it is certainly a possibility. Just like humans, dogs are very social. Not only are they social, but they essentially play in each others mouths. Just like kids at school pick up the occasional cough or sniffle – so can the dogs in our care. This also depends on each individual dogs social experience, age, and immune system. To try and prevent our dogs from getting sick… o We have a strict cleaning routine o We change and wash out our water bowls every 30 minutes o We ask that you leave your dog at home if you think they might be coming down with something o We are always on the lookout for any signs and systems of illness o We have 7 separate HVAC units to prevent cross-contamination w/ UV lights to kill airborne viruses and bacteria