Please browse our frequently asked questions, and feel free to call us if your question is not answered here. We are always here to help!
What are your hours (including holiday hours)?
Below are our daycare and boarding hours. Please note that we are closed or have limited space on holidays. Please give us a call at (253) 447-0729 for specific dates.
- Monday – Friday: 6:00AM – 7:00PM. We do like our daycare pups to be here between 6am – 9am and be picked up between 4pm – 7pm so they can participate in a full day of fun!
- Saturday: No daycare, specific drop-off & pick-up options for boarding dogs only
- Sunday: No daycare or boarding drop-offs or pick-ups.
- Monday – Friday: 8am – 7pm — You can still drop off as early as 6am, but please pick up at 8am or later if possible. This way, we can get your pup out a couple of times, feed them breakfast, and gather their belongings!
- Saturday: 8am – 10am & 6pm – 8pm — Please call first.
- Sunday: No overnight care drop-offs or pick-ups.
Can I bring my dogs’ toys from home?
At Biscuits, we provide select toys for the dogs to play with that are sanitized daily. Bringing your dogs’ own toys could promote resource guarding/possessive behaviors that can cause aggression. Also, other dogs may destroy personal toys. For these reasons, we do not allow personal toys from home.
Can I bring my dogs’ own food?
We do provide house food for dogs ($2 per meal), but we encourage owners to bring their own food if they decide they want us to feed their dogs breakfast, lunch, or dinner. Switching foods suddenly can cause dogs to have an upset stomach. We also encourage owners to provide treats for quiet time. If you decide to bring food from home, please bring it in a re-sealable bag as kibble oxidizes quickly which results in substantial nutrient loss.
What does the Daycare Elite schedule look like?
- 6am – 9am: Arrival & potty break
- 9am – 12pm: VIP playtime with dogs
- 12pm – 1pm: Lunch, rest & recharge
- 1pm – 3pm: Learning activities & games
- 3pm – 4pm: VIP playtime
- 4pm – 7pm: Relaxation time
Why is my dog in a bedroom?
Just like kids, dogs tend to get tired and grumpy after several hours of play/social interaction. We rotate our dogs on a routine schedule throughout the day that allows the dogs to calm down and feel refreshed, which makes for a happier, friendlier dog! Naps are also required after meal/snack times in order to prevent bloat.
Some dogs might also have a difficult time self-regulating with all the excitement of daycare (especially puppies and adolescent dogs). These dogs will need more breaks and rest/recharge time so we can help them maintain a healthy balance.
Dogs who are learning how to socialize might test the boundaries a little or have some “oopsie!” moments during their interactions with team members or other dogs. Team members may opt to have some dogs take “timeouts” throughout the day in order to help our pups learn what’s appropriate vs. inappropriate behavior during playtime. During a timeout, a dog who is exhibiting inappropriate behavior is put into a bedroom for 30 – 60 seconds and then let back out into the playgroup. This pattern will continue until the inappropriate behavior decreases (when the dog realizes, “If I do this, I don’t get to keep playing!”).
Our team members take 10- to 60-minute breaks during their shifts (dependent on shift length). During these breaks, it is not uncommon for the dogs to be put in their bedrooms. All dogs in the playgroup must be supervised at all times (for safety).
While the floors are being cleaned in the evening, you may see your pup in a bedroom or out in the yard with a team member.
Where is my dog kept during the day?
Daycare dogs are separated by size and play style. All dogs attending Biscuits Doggie Daycare are friendly, but creating successful playgroups leads to happier pups! During nap times, dogs are kept quietly in their bedrooms. At all other times, dogs are either playing inside or outside with one another and staff members.
What requirements must my dog meet to attend Daycare Elite?
- Dogs must be spayed/neutered at 6 months and older.
- Dogs must receive regular rabies, Bordetella, and distemper/parvo vaccinations.
- Puppies should be at least 14 weeks old (exceptions may be made) and cleared by their vet before attending daycare.
- Dogs must be flea, tick, and parasite free.
- Dogs must be friendly towards all other dogs and humans and not have a history of aggressive behavior.
- Nails should be trimmed to help prevent injury of playmates and reduce joint stress. We will give nail trims as we see fit.
What do I need to do before my dog can attend Daycare Elite?
Before your dog can attend daycare, please call us at (253) 447-0729 so we can set up an account for you and your dog. We require verification of your dog’s updated vaccination records. Staff members can contact your vet if you are unable to retrieve a paper copy. Dogs must also be scheduled to come in for a meet and greet before attending daycare regularly in order to ensure the safety of our pack. During this time, we will slowly introduce your dog to our other daycare dogs in order to observe your dog’s behaviors and play style. We will only accept well-socialized dogs in our daycare program.
Why should I take my dog to Biscuits?
Here at Biscuits, we strive to provide you and your dog with the best service possible. The safety and well-being of your dog are always our top priority. All Biscuits staff members are well trained and partake in ongoing education. The owner here is a pet first aid and CPR instructor, certified through Pet Tech. The owner is also certified in canine studies through the Northwest School of Canine Studies, which means staff members are also well versed in canine behavior and body language. This knowledge and our continuing education ensure that we have the ability to keep your dog happy, safe, and comfortable!
Does someone stay overnight?
Someone is here until about 9pm every day of the week. All dogs are separated into their own bedrooms while they sleep and we are back bright and early in the morning, around 6am (7am on weekends)! Having someone stay in the building throughout the night causes the dogs to be restless and not get the sleep that they need. In order to keep our dogs happy, healthy, and active during the day, they need to be able to rest comfortably.
Can my two dogs stay together in the same bedroom?
To keep our dogs happy and calm, all dogs need to sleep alone (and eat alone). It is a safety risk to have two dogs in the same bedroom together (even if they love each other very much) and we need to keep everyone as safe and happy as possible. However, your dogs can sleep in bedrooms right next to each other.
Will my dog get sick?
Most dogs in our care do not get sick, but it is certainly a possibility. Just like humans, dogs are very social. Not only are they social, but they essentially play in each other's mouths. Just like kids at school, dogs can pick up the occasional cough or sniffle; so can the dogs in our care. This also depends on each individual dog’s social experience, age, and immune system. To try and prevent our dogs from getting sick, we have Petairapy units in each of our playrooms. We are proud to be clean air certified! Learn more about Petairapy and how we help keep your dog healthy and safe by watching the below video.